CNH INDUSTRIAL
Very interesting and business relevant topics. Great opportunity for benchmarking.
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› Create your account nowWelcome to ENG's 13th Annual Automotive Warranty Management Summit
#engautowarranty Speaker panel
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Pasquale Aloi
Global Solutions Director, WarrantyMSX INTERNATIONAL
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Nicola Zorz
Global Solutions Director, WarrantyMSX INTERNATIONAL
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Mandy Berg
Key Account ManagerALLANE MOBILITY
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Luigi Forcelli
Head of Warranty & TechnicalLOTUS CARS
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Marco Borsari
Chief Quality OfficerBREMBO
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Peter Bevilaqua
Warranty Director DCS GlobalKONGSBERG AUTOMOTIVE
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Mauricio Ciscato
Warranty Global GovernanceCNH INDUSTRIAL MOBILITY
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Chris Occleshaw
International Recall Consultant, Sedgwick Brand ProtectionSEDGWICK
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Miguel Ángel Pérez Salaverria
Senior Manager Business Transformation & GovernanceJAGUAR LAND ROVER
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Jose Veiga
Head of Quality - EuropeYAZAKI
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Fatih Mehmet Sencer
Warranty ControllerHyundai Motor Europe GMBH
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Daniel Suchanek
Head of AftersalesHYUNDAI
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Sergio Epis
Product Regulations & Warranty ManagerBREMBO
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Saqib Moosa
Technical Manager - Whole Vehicle Validation & QualityBentley Motors
4-5 June 2025, Berlin
Navigating the future of automotive warranty management: Technology, risk and cost control
4-5 June 2025, Hotel Berlin Potsdamer Platz by Leonardo Hotels, GERMANY
This event is part of ENG's Auto Week, along with ENG's 25th Annual Automotive Retail & Distribution Summit
KEY TOPICS:
- Impact of supply chain and logistics on warranty and service
- Strengthening the relationship between OEMs, suppliers, and dealers in a modern vehicle and mobility world
- Moving warranty from a cost centre to a customer satisfaction driver
- Impact of modern vehicles, smartcars, and shared vehicles
- AI and Analytics: Quality improvement through streamline data sharing between dealer, OEM and supplier
- New standardisation of evaluations of fault and resolution
WHY ENG?
- 60+ warranty thought leaders from OEMs, dealers and suppliers
- Over 10 years specifically focused on warranty strategy in the industry
- 2 days of case studies, in-depth panels and interactive panels covering current issues
- Ample networking time to connect with current and future partners in the industry
WHO SHOULD ATTEND?
The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:
- Warranty
- Customer Service
- Quality and Production
- Sales and Marketing
- Supplier Business (TIER1 / TIER2)
- Customer Satisfaction
Testimonials
VOLKSWAGEN FINANCIAL SERVICES
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
TATA MOTORS
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
Pasquale Aloi
Global Solutions Director, WarrantyMSX INTERNATIONAL
Nicola Zorz
Global Solutions Director, WarrantyMSX INTERNATIONAL
Mandy Berg
Key Account ManagerALLANE MOBILITY
Luigi Forcelli
Head of Warranty & TechnicalLOTUS CARS
Marco Borsari
Chief Quality OfficerBREMBO
Peter Bevilaqua
Warranty Director DCS GlobalKONGSBERG AUTOMOTIVE
Mauricio Ciscato
Warranty Global GovernanceCNH INDUSTRIAL MOBILITY
Chris Occleshaw
International Recall Consultant, Sedgwick Brand ProtectionSEDGWICK
Miguel Ángel Pérez Salaverria
Senior Manager Business Transformation & GovernanceJAGUAR LAND ROVER
Jose Veiga
Head of Quality - EuropeYAZAKI
Fatih Mehmet Sencer
Warranty ControllerHyundai Motor Europe GMBH
Daniel Suchanek
Head of AftersalesHYUNDAI
Sergio Epis
Product Regulations & Warranty ManagerBREMBO
Saqib Moosa
Technical Manager - Whole Vehicle Validation & QualityBentley Motors
Gold Sponsorship
MSX International is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise, and innovative business solutions, improve the performance of automotive dealership networks by increasing revenue, reducing costs and enhancing customer satisfaction. The company’s broad solutions portfolio supports OEMs across Fleet and Mobility, Warranty and Technical, Parts and Service, Channel Management and Customer Engagement. MSX employs more than 5,000 team members worldwide.
› Visit company websiteSilver Sponsorship
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts®; through the dedication and expertise of nearly 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.
› Visit company website
Hotel Berlin Potsdamer Platz by Leonardo Hotels Berlin
The Hotel Berlin Potsdamer Platz by Leonardo Hotels combines modern luxury with the charm of a historic 1930s post office building. Located in Berlin’s vibrant city centre, it offers the ideal base for both business and leisure travellers, with iconic landmarks like the Brandenburg Gate and Museum Island within easy reach.
The hotel features 256 elegantly designed rooms, including Standard and Premium Rooms, Junior Suites, and a luxurious King Suite. Each room is equipped with modern amenities, such as air conditioning, a minibar, flat-screen TV, free Wi-Fi, and a comfortable workspace. Secure off-site parking is available just a short walk from the hotel.
The hotel’s vibrant restaurant invites you to indulge in contemporary Middle Eastern cuisine, while the 24-hour reception ensures your stay is as seamless as possible.
The Hotel Berlin Potsdamer Platz provides the perfect balance of comfort, style, and convenience, making it your gateway to experiencing the best of Berlin.
Hotel Berlin Potsdamer Platz by Leonardo Hotels
Hallesche Straße 1010963 Berlin
Germany Telephone: 0049 030 8010660
Website: View venue website
CNH INDUSTRIAL
EMEA Commercial Services Network Development Manager
Very interesting and business relevant topics. Great opportunity for benchmarking.
VOLKSWAGEN FINANCIAL SERVICES
CRM Manager
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
TATA MOTORS
Head CRM Programs
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
SKODA AUTO
Coordinator Used Car Strategy
Very interesting platform to learn about industry trends, share ideas and improve your own process.
MANN+HUMMEL GROUP
Global Warranty Specialist
By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.
RENAULT
General Manager Fleet Europe
The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.
NISSAN
Senior Marketing Manager
I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!
VOLKSWAGEN FINANCIAL SERVICES
CRM Manager
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.
KIA MOTORS EUROPE
Specialist Fleet & Remarketing Sales
Very well-organized event from ENG with passionate speakers and exciting topics.
FORD CREDIT EUROPE
Manager New Markets
Thoroughly enjoyable conference relevant to my role. Well organised and executed.
TATA MOTORS FINANCE
CEO
This conference has provided huge learning on how different companies do their business across different regions.
RENAULT TRUCKS
Vice President Retail Development
An ENG conference is a good opportunity to network and gain connections with other companies.
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Event rates (ex. VAT)
Regular price $1,635.00
20% EARLY BIRD discount for single attendees valid until April 26th, 2025 $1,308.00
Discount for groups 30% EARLY BIRD discount for 2+ attendees $1,144.50
Documentation only $594.05
20% EARLY BIRD discount for single attendees valid until April 26th, 2025 $1,744.00
Discount for groups 30% EARLY BIRD discount for 2+ attendees $1,526.00
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts
Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.