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EUROPEAN NETWORKING GROUP
Knowledge through networking

Welcome to ENG's Automotive Warranty Management US 2016

#engUSwarranty

Speaker panel

  • Walter Burchfield

    Vice President Aftersales

    NISSAN

  • Leo Roeks

    CEO & Industry Expert

    LEO ROEKS

  • Paul Ortiz

    National Manager, Warranty Administration

    KIA MOTORS AMERICA

  • Brad Klein

    Warranty Operations Field Manager

    TOYOTA MOTOR NORTH AMERICA

  • Mark Miller

    Director, Global Dealer Service and Warranty Operations

    GENERAL MOTORS

  • Dave Sakata

    Vice President Product Warranty and Lean Product Engineering

    FREUDENBERG-NOK

  • Michael Hirt

    Quality Manager-Warranty

    ADAC AUTOMOTIVE

  • James Goldsmith

    Department Head, Warranties

    BMW GROUP

  • Atul Macwan

    Manager, Warranty Parts Return Center

    VOLKSWAGEN GROUP OF AMERICA

  • Daryl Kreskowiak

    Warranty Cost Recovery Manager

    FCA

  • Jack McClure

    Workshop Manager

    MOTORWERKS

  • Jason Payne

    Global Warranty Manager, Chairman, OESA Warranty Management Council, Board of Governors

    SENSATA TECHNOLOGIES

  • Mike Roberts

    President

    MR INSIGHTS

  • Lisa Campbell

    Empowerment Manager, Global Connected Customer Experience Operations

    GENERAL MOTORS

  • Sergei Ananyan

    Chief Executive Officer

    MEGAPUTER

  • David Graff

    Global Vice President, Retail Network Solution Sales

    MSX INTERNATIONAL

  • Ashok Kartham

    Chief Executive Officer

    M-IZE

  • Dr. Keith Thompson

    Director, Software and Services

    UBIQUITI, INC.

  • Dan Somers

    Chief Executive Officer

    WARWICK ANALYTICS

  • Wayne Mitchell

    Director Automotive Solutions

    SEDGWICK

  • Paul Swenson

    Executive Vice President

    AFTER

26-27 October 2016, Detroit, Michigan

Streamlining claim management and connected warranty data to increase customer satisfaction and drive continuous improvement

As the state of the automotive industry continues to evolve, the revenue streams of warranty, aftersales and after-care are a crucial link in your value chain. To boost profitability and generate quality improvements, a strategic focus must be placed on this aspect of the business.

For the last 3 year’s E.N.G.’s annual summit has brought together top OEMs, dealers and parts suppliers to inspire dialogue and share expertise and ideas in Europe. This fall we bring this highly successful event to the US Automotive Industry offering an invaluable opportunity to hear how other leading companies are effectively using warranty management to significantly impact their company’s bottom line profitability, drive competitive advantage and increase continuous improvement.  

Join us in Detroit to enjoy an excellent mix of case studies, interactive panel debates and workshops as well as network and share best practices, challenges and solutions.   Over the course of the two days we also include extended networking breaks, 2 lunches and social dinner for an event not to be missed!

What makes this ENG event different: Niche opportunity for engagement across full Automotive enterprise with topics specifically focused for: Passenger Car, LCV, Truck, Construction and Pleasure Vehicles, Dealers, Original Equipment Suppliers, Captives, Insurance and Extended Warranty/Vehicle Protection Providers

Download our program here


For more information please contact Pam Walter, pwalter@engevents.com  Phone: +1 609 269 4546

Key topics this edition include:

  • Creating warranty programs and practices that drive customer satisfaction and continuous improvement
  • Maximising profits and reducing costs through warranty management
  • Reducing  claim fraud through optimized processes and analytics
  • Boosting customer loyalty and satisfaction at the dealer level through effective goodwill
  • Using warranty as a tool to prevent recalls and boost product quality 
  • Improving product quality and claim management with integrated communication throughout the value chain


Who should attend?

SVP’s, VP’s, Directors and Managers within the disciplines of: Warranty/Extended Warranty | Service Contracts | Quality | Data/Repair Management Analysis | Warranty Supply Chain | Aftersales/Aftermarket | Service Improvement | Fixed Operations | Supplier/OEM Relations | Supplier Homologation | Customer Service & Satisfaction | Risk Management | Underwriting | Product Design | Sales & Marketing

 

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Testimonials

TATA MOTORS FINANCE

This conference has provided huge learning on how different companies do their business across different regions.

VOLKSWAGEN FINANCIAL SERVICES

Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.

SKODA AUTO

Very interesting platform to learn about industry trends, share ideas and improve your own process.

VCARD INFO HERE

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