Every year this event brings together the key players in the automotive warranty value chain including OEM’s, suppliers, dealers and third party warranty providers.
For our 4th annual event the goal is to provide businesses with insights to help improve their warranty programs and achieve customer satisfaction while generating business revenue.
Through the best mixture of strategic insights, case studies, workshops and panel discussions you will walk away with clear ideas on how to ensure continuous product improvement and stay ahead of the competition in today’s environment. Remember, in this environment customer satisfaction and cost control are the key to success.
• New approaches to warranties for modern vehicles, including connected cars and electric vehicles
• Improved relationships along the warranty stakeholder value chain
• Ways to reduce claim fraud through optimized processes
• Using warranty, goodwill and extended warranty as a tool to satisfy your customer
• Strategic insights to manage and prevent recall
• Finding the best approaches for warranty audits
• Coping with new global regulations and EU law
The executives that will realise the greatest benefit through attendance are Senior Vice Presidents, Vice Presidents, Directors, Heads and Managers responsible for:
Want to see what you missed at the 4th annual summit? Click here to view our 2016 event page
By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.
Very interesting and business relevant topics. Great opportunity for benchmarking.
I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!
MSX International is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise, and innovative business solutions, improve the performance of automotive dealership networks by increasing revenue, reducing costs and enhancing customer satisfaction. The company’s broad solutions portfolio supports OEMs across Fleet and Mobility, Warranty and Technical, Parts and Service, Channel Management and Customer Engagement. MSX employs more than 5,000 team members worldwide.
› Visit company websiteStericycle’s ExpertSolutions help protect consumers, protect your brand, protect the environment and reduce corporate risk. Our best-in-class services and industry leading experts offer the most comprehensive and compliant recall, return, retrieval, field marketing and sustainability solutions available.
PCMI Corporation (Policy Claim Management International) is the leading provider of integrated software solutions for Extended Warranty management and F&I administration. PCMI is operated under the leadership of President & CEO – Mark Nagelvoort, along with his dedicated executive team who have worked alongside him in the industry for 20+ years. Currently, we have 3 office locations: Chicago (USA), Krakow (Poland), and Chiang Mai (Thailand) with dedicated teams working around the clock to service our clients.
› Visit company websiteInternational Warranty Solutions (IWS) is a newly formed company backed by AmTrust Financial Services inc. and CG Car-Garantie Versicherungs-AG. With the objective of delivering pan European Warranty programs to Motor Manufacturers (OEM) IWS has a unique pedigree that enables it to deliver market leading solutions across the whole of Europe and beyond. Able to access all of the knowledge, skills, resources and a large product portfolio of the parent companies IWS will target the establishment of relationships with OEM’s that lead to mutually beneficial commercial arrangements delivering what the client needs where the client needs it. Industry leading technology, multilingual capability, an extensive product suite combined with an unparalleled knowledge of the marketplace built up over 50 years make IWS an ideal partner.
› Visit company websiteConsline AG is a pioneer in the field of complete and precise monitoring of customer voices and company information on the internet. Since 1999 Consline has been supporting companies at the improvement of products, services and campaigns as well as a reliable product observation (product monitoring). Doing so, Consline relies on a unique combination of state-of-the-art web technology and international industry expertise. Major customers are leading automotive OEMs and suppliers.
› Visit company websitesd-ize consulting is a management consultancy focusing on Service Strategy, Lean Service Operations and Warranty Management. We help our clients across electronics, industrial equipment and automotive sectors to implement more efficient service processes, reduce their warranty cost and navigate the opportunities provided by digitalization and new service business models.
Our experience and services range from Warranty Diagnostics to Warrantu Fraud Reduction, customized Warranty Training Workshops, Strategy Development and Warranty Transformation planning and implementation.
› Visit company website
ATCS partners with manufacturers to digitize after sales processes through innovative technologies leading to increased efficiency, effective retailers, improved repair processes, and knowledge driven decision making. With 19 years' industry experience, onsite presence in North America, Europe and Asia, ATCS provides seamless off-shoring development with local expertise. We bring industry benchmark ideas to life quickly, cost effectively, and collaboratively, while maintaining quality expectations.
Automotive Management is an independent inspirational and informative platform for managers in the automotive industry. The editorial staff consists of experienced professionals with a mission to write high quality editorials, interviews, statistical analyses and background articles on all developments in the automotive industry. The magazine offers practical information on marketing, sales, and economic, fiscal and financial affairs, with an eye for the human factor of entrepreneurship. Tongue-in-cheek where possible, but critical and sharp when needed. The magazine is easy to read thanks to the concise writing style and fresh, visual layout. Automotive Management is more than just a magazine: it is also the most visited website in the Dutch automotive industry. This and the daily e-mail newsletter, the largest dedicated vacancy site - Jobmotive - and a range of events for the target audience make Automotive Management the ideal cross-media platform for parties looking to communicate with decision makers in the automotive industry.
The quarterly business-to-business magazine Fleet&Mobility reports the latest developments in corporate mobility at strategic and operational levels. Together with its website, Fleet&Mobility is the leading platform for mobility decision makers in the Netherlands. Our core readership consists of fleet and mobility managers, facility, procurement and HR officers, financial directors and other senior decision makers at large and medium-sized Dutch enterprises. Through the website, the weekly newsletter and the magazine, we give them access to all the news, views and information they need in the field of mobility management. Regular features range from reviews of new fleet cars and vans to stories on alternative modes of transportation. We also offer plenty of coverage of tax issues and their repercussions for fleet operators. To inspire our readers, we examine innovative mobility projects and processes at large and medium-sized companies. Interviews, analyses, statistics and columns keep the mobility manager well-informed about all aspects of the profession on a daily, weekly and quarterly basis. Fleet&Mobility is also read by mobility suppliers, including repair, maintenance and tyre businesses, vehicle importer, leasing and finance firms and service providers.
Automotive-Technology is essentially a B2B online business and technology media platform that has under its wraps the largest global database of automotive buyers and suppliers.
In the realm of Automotive, where innovation is rapid, plant automotive technology stands adept at conceptualizing unique ideas relevant to the B2B space.
Automotive-technology.com covers in-depth trends that shape industry dynamics and metamorphose global economics. With services like search engine optimization, social media marketing, product video showcase, e-mail marketing, e-newsletter sponsorship, banner advertising, event marketing and micro-website within our platform, www.automotive-technology.com has created a recognition that spans over a global audience, thereby revolutionizing how businesses transact.
Aftersales Magazine is an independent trade magazine distributed in the Netherlands. Every month 19.800 issues are sent to our readers. Besides the printed version, a digital version is also available. Our daily newsletter, in readable versions for the web, smartphone and tablet, has a subscription base of 12.500 readers. In addition to standard working days, every Saturday morning at 10am sharp, our newsletter subscribers receive a weekly news wrap-up.
The main focus of our editorial content is the Aftermarket business. Focus groups which are given editorial attention are franchised dealers, independent garages, wholesalers, parts distributors, leasing companies, car distributors and suppliers of garage equipment and tools.
The editorial staff consists of five full-time journalists complemented by an additional five freelancers.
A centrally located Munich hotel with free WiFi, extensive meeting facilities and direct access to public transport
Holiday Inn® Munich - City Centre hotel offers four-star facilities in the heart of Munich. From the Rosenheimer Platz S-Bahn station, in the same building complex, you can reach Munich Airport in 45 minutes. There is public underground parking and the city centre is a short walk away.
The Gasteig cultural centre, known for the Munich Philharmonic, is opposite the hotel, while the vast German Museum is only a five-minute walk away. Stroll to Marienplatz, the historic heart of Munich, in just 15 minutes. Visit the English Garden, two kilometres from the hotel, and Munich Residenz, a nearby Bavarian palace. In the evening try the beer gardens of Au-Haidhausen district, just seven minutes' walk away, or ask staff about nearby restaurants.
The hotel has one of the largest meeting centres in southern Germany. Book a function in one of 20 meeting spaces for up to 600 guests, and our friendly staff will help organise everything. There is free WiFi throughout the hotel.
Enjoy a Starbucks coffee or meet colleagues for a Bavarian meal in the Open Lobby. Guests enjoy a buffet breakfast in the Grat3 restaurant and an indoor pool with natural daylight. Executive Rooms offer 180-degree city views, and kids eat and stay free.
By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.
Very interesting and business relevant topics. Great opportunity for benchmarking.
I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!
Very interesting platform to learn about industry trends, share ideas and improve your own process.
An ENG conference is a good opportunity to network and gain connections with other companies.
The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.
Very well-organized event from ENG with passionate speakers and exciting topics.
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
This conference has provided huge learning on how different companies do their business across different regions.
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.
Thoroughly enjoyable conference relevant to my role. Well organised and executed.
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› Create your account nowDiscounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.
