SKODA AUTO
Very interesting platform to learn about industry trends, share ideas and improve your own process.
Speaker panel
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Rolf Thuis
General Manager - After Sales Management - Technical ServiceMITSUBISHI MOTORS EUROPE
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Sergio Brito
Director Quality AssuranceJAGUAR LAND ROVER
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Grant Larsen
Chief Executive OfficerVOLMAX
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Giuseppe Tommaso
International Fleet Sales & Remarketing DirectorSEAT
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Rainer Mueller
Director Global Reliability & WarrantyMANN+HUMMEL
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Detlef Voege
Head of WarrantyZF FRIEDRICHSHAFEN
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Hans Zelle
Manager Accessory Supplier Quality & Homologation TeamMOBIS
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Kubilay Dinçer
After Sales Technical ManagerTOFAŞ TÜRK OTOMOBIL
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Pieter van Rosmalen
Global Vice President, Retail Network SolutionsMSX INTERNATIONAL
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Axel Berger
Chief Executive OfficerCG CAR-GARANTIE VERSICHERUNGS
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Eric Menoret
Regional Vice President Retail Network Solutions Sales and OperationsMSX INTERNATIONAL
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Maurizio Milanesio
Head of Warranty Management & Mobility ServicesFIAT CHRYSLER AUTOMOBILES
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Norman McGary
Sales DirectorMAPFRE WARRANTY FRANCE
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Dr. Keith Thompson
Director, Software and ServicesUBIQUITI, INC.
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Laurie Beigbeder Jellouli
Head of Group WarrantyPSA PEUGEOT CITROËN
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Filippo Madella
Warranty ManagerFERRARI
19-20 May 2015, Amsterdam
Streamlining claim management and connected warranty data to increase customer satisfaction and drive continuous improvement
Join this informative and interactive event that brings together automotive OEM’s and suppliers to discuss the major challenges within warranty management that today’s competitive market poses. This conference’s key topics include:
· Maximising claim management as a customer touch point to build loyalty
· Accelerating problem detection with an appropriate data process and coding system
· Furthering dealer, OEM and supplier collaboration to minimise warranty burdens
· Tackling the warranty challenges posed by technology and connectivity
· Effectively linking warranty to quality through data analysis for product improvement
· Communication and timing of recalls to maintain a strong brand position with customers
· Managing the risk of extended warranty offers
· Creating dealer processes and audits that satisfy the retailer while minimising costs
This engaging format gives you the unique opportunity to network with other automotive warranty sector professionals. Attending this event will give you a new take on the issues your organisation faces daily when it comes to warranty management.
Want to attend the 3rd annual summit? Click here to go to the 2016 event page
Testimonials
KIA MOTORS EUROPE
Very well-organized event from ENG with passionate speakers and exciting topics.
VOLKSWAGEN FINANCIAL SERVICES
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
Rolf Thuis
General Manager - After Sales Management - Technical ServiceMITSUBISHI MOTORS EUROPE
Sergio Brito
Director Quality AssuranceJAGUAR LAND ROVER
Grant Larsen
Chief Executive OfficerVOLMAX
Giuseppe Tommaso
International Fleet Sales & Remarketing DirectorSEAT
Rainer Mueller
Director Global Reliability & WarrantyMANN+HUMMEL
Detlef Voege
Head of WarrantyZF FRIEDRICHSHAFEN
Hans Zelle
Manager Accessory Supplier Quality & Homologation TeamMOBIS
Kubilay Dinçer
After Sales Technical ManagerTOFAŞ TÜRK OTOMOBIL
Pieter van Rosmalen
Global Vice President, Retail Network SolutionsMSX INTERNATIONAL
Axel Berger
Chief Executive OfficerCG CAR-GARANTIE VERSICHERUNGS
Eric Menoret
Regional Vice President Retail Network Solutions Sales and OperationsMSX INTERNATIONAL
Maurizio Milanesio
Head of Warranty Management & Mobility ServicesFIAT CHRYSLER AUTOMOBILES
Norman McGary
Sales DirectorMAPFRE WARRANTY FRANCE
Dr. Keith Thompson
Director, Software and ServicesUBIQUITI, INC.
Laurie Beigbeder Jellouli
Head of Group WarrantyPSA PEUGEOT CITROËN
Filippo Madella
Warranty ManagerFERRARI
Diamond Sponsorship
MSX International is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise, and innovative business solutions, improve the performance of automotive dealership networks by increasing revenue, reducing costs and enhancing customer satisfaction. The company’s broad solutions portfolio supports OEMs across Fleet and Mobility, Warranty and Technical, Parts and Service, Channel Management and Customer Engagement. MSX employs more than 5,000 team members worldwide.
› Visit company websiteSilver Sponsorship
MAPFRE WARRANTY is a trademark of MAPFRE ASISTENCIA, a market leader in warranty programmes and credit protection, such as PPI, GAP products and other specialty risks insurances for vehicles. MAPFRE WARRANTY has been working with its partners in the automotive industry for more than 25 years, helping them to boost their turnover and profit with its network of agents and dealers support service worldwide.
MAPFRE WARRANTY offers to its clients comprehensive and easy to integrate services, counts on a direct presence in 44 countries, over 1,550 corporate clients, operates worldwide and has 195 million people benefitting from its services.
› Visit company website
Our predictive analytics technology allows you to make smarter decisions today, by diving deep to extract long-term insights from your data. Take Deepview, our syndicated study of predictive automotive warranty frequency, which allows you to see where your claims rank today and where they’re headed, compared to your competitors’ products and components. It gives you the ability to predict the previously unpredictable. It prepares you for anything that’s coming. And it empowers you to meet tomorrow on your terms.
› Visit company websiteIn business since year 2000, Ubiquiti provides highly regarded solutions for Decision Support with Text.
Our software product solutions enable decision support, without requiring tedious manual effort. Our data-driven solutions enable rapid search, analysis, mining, diagnosis, and early warning alerts – with both structured and unstructured data. Business intelligence by sorting, searching, charting, reporting, drill-downs, slice & dice of data, are all available on intuitive user-friendly interfaces. Ubiquiti technologies provide semantics-based text mining and analytics for unstructured plain verbatim text narrative records and documents.
Ubiquiti provides customized, domain-specific and detailed ontologies to enable analysis at different levels of detail. Specialized techniques are easily incorporated – including statistical models, forecasting, and quantitative machine-learning. Ubiquiti encourages proactive rather than reactive responses to important events, opportunities and trends. Our services cover all aspects for data-driven solutions, including requirements gathering, design, implementation, and on-going support.
› Visit company websiteBronze Sponsorship
International Warranty Solutions (IWS) is a newly formed company backed by AmTrust Financial Services inc. and CG Car-Garantie Versicherungs-AG. With the objective of delivering pan European Warranty programs to Motor Manufacturers (OEM) IWS has a unique pedigree that enables it to deliver market leading solutions across the whole of Europe and beyond. Able to access all of the knowledge, skills, resources and a large product portfolio of the parent companies IWS will target the establishment of relationships with OEM’s that lead to mutually beneficial commercial arrangements delivering what the client needs where the client needs it. Industry leading technology, multilingual capability, an extensive product suite combined with an unparalleled knowledge of the marketplace built up over 50 years make IWS an ideal partner.
› Visit company websiteThe marketing agency Russian Automotive Market Research has been operating in automotive analytics since 1997 and today is one of the leading researchers of the automotive market of the Russian Federation, CIS and overseas markets.
The leading position of the company is the result of great experience and commitment to high quality of the products offered to our customers.
Russian Automotive Market Research offers a wide range of off-the-shelf solutions as well as products tailored to customer needs.
The products we offer is a tool, which allows the market participants to estimate the position on the market and the market potential, to forecast demand and optimize development strategies.
Aftersales Magazine is an independent trade magazine distributed in the Netherlands. Every month 19.800 issues are sent to our readers. Besides the printed version, a digital version is also available. Our daily newsletter, in readable versions for the web, smartphone and tablet, has a subscription base of 12.500 readers. In addition to standard working days, every Saturday morning at 10am sharp, our newsletter subscribers receive a weekly news wrap-up.
The main focus of our editorial content is the Aftermarket business. Focus groups which are given editorial attention are franchised dealers, independent garages, wholesalers, parts distributors, leasing companies, car distributors and suppliers of garage equipment and tools.
The editorial staff consists of five full-time journalists complemented by an additional five freelancers.
Automotive Management is an independent inspirational and informative platform for managers in the automotive industry. The editorial staff consists of experienced professionals with a mission to write high quality editorials, interviews, statistical analyses and background articles on all developments in the automotive industry. The magazine offers practical information on marketing, sales, and economic, fiscal and financial affairs, with an eye for the human factor of entrepreneurship. Tongue-in-cheek where possible, but critical and sharp when needed. The magazine is easy to read thanks to the concise writing style and fresh, visual layout. Automotive Management is more than just a magazine: it is also the most visited website in the Dutch automotive industry. This and the daily e-mail newsletter, the largest dedicated vacancy site - Jobmotive - and a range of events for the target audience make Automotive Management the ideal cross-media platform for parties looking to communicate with decision makers in the automotive industry.
The quarterly business-to-business magazine Fleet&Mobility reports the latest developments in corporate mobility at strategic and operational levels. Together with its website, Fleet&Mobility is the leading platform for mobility decision makers in the Netherlands. Our core readership consists of fleet and mobility managers, facility, procurement and HR officers, financial directors and other senior decision makers at large and medium-sized Dutch enterprises. Through the website, the weekly newsletter and the magazine, we give them access to all the news, views and information they need in the field of mobility management. Regular features range from reviews of new fleet cars and vans to stories on alternative modes of transportation. We also offer plenty of coverage of tax issues and their repercussions for fleet operators. To inspire our readers, we examine innovative mobility projects and processes at large and medium-sized companies. Interviews, analyses, statistics and columns keep the mobility manager well-informed about all aspects of the profession on a daily, weekly and quarterly basis. Fleet&Mobility is also read by mobility suppliers, including repair, maintenance and tyre businesses, vehicle importer, leasing and finance firms and service providers.
AUTOBUSINESS marketing magazine is a unique edition that unites Producer, Supplier, Dealer, and Service Center
AUTOBUSINESS covers:
Major automotive market trends
Dealer and service network development
Autocomponent industry
Supplies of autocomponents, raw materials, equipment
Logistics
Insurance
Lending, leasing
Expert comments
Amendments to legislation
Forecasts
Quarterly results:
Vehicle production statistics
Vehicle sales statistics
New models on the Russian market
Crowne Plaza City Centre Amsterdam
The dedicated staff at the Crowne Plaza Amsterdam City Centre hotel believe in personalised service. Receive a warm welcome in the bright, modern lobby, then order drinks and relax by the fireplace in their spacious Lobby Connect Lounge. Celebrate your stay in our New Dorrius restaurant, where international favourites with a Dutch twist enrich a lively menu.
Crowne Plaza Amsterdam City Centre is a 5-minute walk from Centraal Station with direct trains to Amsterdam Schiphol Airport, 18km away. The station is served by 3 metro lines, while 5 tram routes stop outside the hotel. Leave your car with our valet and ask the concierge about the city's best canal-side cafes, bike rental and routes.
Dine privately in the exquisite, wood-paneled Queen of Holland room, create ideas and visions in the brand new ideation room or enjoy a Nespresso in the breakout area. The business centre offers high-speed Internet and printing.
Crowne Plaza City Centre
Nieuwe Zijds Voorburgwal 51012 RC Amsterdam
Netherlands Telephone: +31 20 6200 500
Fax: +31 20 6200 1173
Email: amsnl.reservations@ihg.com
Website: View venue website
SKODA AUTO
Coordinator Used Car Strategy
Very interesting platform to learn about industry trends, share ideas and improve your own process.
KIA MOTORS EUROPE
Specialist Fleet & Remarketing Sales
Very well-organized event from ENG with passionate speakers and exciting topics.
VOLKSWAGEN FINANCIAL SERVICES
CRM Manager
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
TATA MOTORS
Head CRM Programs
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
TATA MOTORS FINANCE
CEO
This conference has provided huge learning on how different companies do their business across different regions.
MANN+HUMMEL GROUP
Global Warranty Specialist
By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.
RENAULT TRUCKS
Vice President Retail Development
An ENG conference is a good opportunity to network and gain connections with other companies.
VOLKSWAGEN FINANCIAL SERVICES
CRM Manager
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.
CNH INDUSTRIAL
EMEA Commercial Services Network Development Manager
Very interesting and business relevant topics. Great opportunity for benchmarking.
FORD CREDIT EUROPE
Manager New Markets
Thoroughly enjoyable conference relevant to my role. Well organised and executed.
NISSAN
Senior Marketing Manager
I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!
RENAULT
General Manager Fleet Europe
The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.
Event rates (ex. VAT)
Regular price $2,096.14
Documentation only $572.63
How many tickets would you like?
Discounts
Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.