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For 4 years ENG has been the only warranty conference dedicated to providing an exclusive opportunity to gather top OEM’s, dealers and tier suppliers to share expertise and best practices to develop strategies to enhance quality, brand loyalty and customer satisfaction.
The Automotive Warranty Management Summit is an event not to be missed as effective warranty management has the capability to significantly impact a company’s bottom line profitability, drive competitive advantage and increase continuous improvement.
•AIAG: Initiating quick, focused containment by implementing product traceability
•American Honda: Achieving success through metrics in Warranty call center
•American Honda: Takata replacement recalls outreach: Strategy to roll-out
•Cummins: One year in: End-to-end warranty claim process implementation
•Ford: Evolution of dealer warranty audit strategy: Gain trust, maintain integrity and enhance fairness
•FCA: Rewarding dealers for performance and fixing cars right first time
•Navistar: Double duty: Creating and implementing a streamlined supplier recovery process
•Multimatic: Expanding OEM parts return processes into suppliers
•NADA: Hiring and retaining service technicians and warranty administrators
•Tenneco: Efficient and fair warranty cost sharing best practices between OEM and Suppliers
•Spartan Motors: Continuous improvement tools to increase Q and COPQ metrics
•Panel discussion: Looking beyond warranty data to identify emerging issues and pinpoint root causes panel
•Panel discussion: Transforming warranty management into improved customer satisfaction
Engagement across the full automotive enterprise with topics specifically focused for: Passenger Car,
LCV, Truck, Construction and Pleasure Vehicle Brands, Tier Suppliers, Banks, Dealers and Extended Warranty and Vehicle Protection companies.
The executives that will realize the greatest benefit through attendance are senior vice presidents, vice presidents, directors, managers and heads of:
The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.
Very interesting and business relevant topics. Great opportunity for benchmarking.
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).
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After, Inc. is a global leader in the warranty management and services industry. Its predictive analytics, marketing strategies, reporting and program administration are second to none. After, Inc. offers a range of individual services and turn-key programs to support specialty warranty products for a wide range of industries and partners with some of the world’s top automotive companies to help transform their post-sale warranty businesses from obligations to profit centers enhancing their customers’ experiences.
Headquartered in Norwalk, Conn. and with offices in New York City, After, Inc. became part of EPIC Insurance Group in 2017, a unique and innovative specialty, retail property and casualty employee benefits insurance brokerage and consulting firm with 1,300 employees across the U.S.
Mize is a global Service Lifecycle Management company that provides a Cloud SaaS solution for durable goods manufacturers, including the auto industry, and their value chain. The company provides a Connected Customer Experience among OEMs and their end customers, dealer channels, service provider network, and suppliers, connecting and managing all service lifecycle interactions, extending across Warranty, Service Plans, Support, Service Delivery, Parts, and Returns. Mize solutions reduce service delivery costs, optimize service experiences, and maximize customer lifetime value. For more information, visit www.m-ize.com.
› Visit company websiteOur predictive analytics technology allows you to make smarter decisions today, by diving deep to extract long-term insights from your data. Take Deepview, our syndicated study of predictive automotive warranty frequency, which allows you to see where your claims rank today and where they’re headed, compared to your competitors’ products and components. It gives you the ability to predict the previously unpredictable. It prepares you for anything that’s coming. And it empowers you to meet tomorrow on your terms.
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ATCS partners with manufacturers to digitize after sales processes through innovative technologies leading to increased efficiency, effective retailers, improved repair processes, and knowledge driven decision making. With 19 years' industry experience, onsite presence in North America, Europe and Asia, ATCS provides seamless off-shoring development with local expertise. We bring industry benchmark ideas to life quickly, cost effectively, and collaboratively, while maintaining quality expectations.
Tavant is a digital products and solutions company that provides impactful results to its customers across a wide range of industries such as Aftermarket, Lending and Media in North America, Europe, and Asia-Pacific.
Our enterprise warranty solution offered on the Salesforce Cloud, combines warranty solution expertise with industry best practices. Tavant has experience of over a decade – working with leading customers implementing world class warranty solutions, leveraging latest artificial intelligence techniques, to generate actionable insights.
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A digital and video image authentication technology company
In today’s digital world, seeing is no longer believing. Currently, there are over 3,000 digital image alteration applications. If your business uses digital images, Truepic’s patented technology will assure you or your customer that SEEING IS BELIEVING AGAIN. Truepic can also reduce the need for a physical inspection.
Below are some business processes that can benefit are:
Experience the art of hospitality and a newly imagined vision of modern luxury at The Henry, a Marriott Autograph Collection hotel in Dearborn, Michigan. From the moment you enter the magnificent lobby adorned with vibrant contemporary art, you will experience an elegant boutique hotel that you will want to call home again and again. Relax in the indoor pool, hot tub and massage rooms, recharge in the fitness center, and experience the stunning art collection. Just beyond the energy of Detroit, The Henry is located adjacent to Fairlane Town Center. The hotel is 1 mile from Ford Motor Company, 3 miles from The Henry Ford Museum and within minutes of local businesses and attractions, including the Automotive Hall of Fame, Detroit Institute of the Arts and Detroit Science Center.
The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.
Very interesting and business relevant topics. Great opportunity for benchmarking.
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
An ENG conference is a good opportunity to network and gain connections with other companies.
This conference has provided huge learning on how different companies do their business across different regions.
Thoroughly enjoyable conference relevant to my role. Well organised and executed.
By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.
Very interesting platform to learn about industry trends, share ideas and improve your own process.
Very well-organized event from ENG with passionate speakers and exciting topics.
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.
I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!
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› Create your account nowDiscounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.