14th Annual Automotive Warranty Management Summit

Mr Anil K Sinha, a Graduate in Mechanical Engineering and PGDM, is currently working as Chief Operating Officer / VP in TATA Daewoo Commercial Vehs ltd (TDCV); based at South Korea. He is working on the Strategic imperatives, New Product launches, Cost Management are the key priorities; besides the functional responsibilities of R&D, Purchase, Mfg and Quality functions of TDCV.

Previous to this, he worked as Head- Quality, CVBU, TATA Motors Ltd (TML) since 2017 till Oct’19, based at Pune, India. This includes a product portfolio of Small Commercial Vehicle, ILCV, Medium & Heavy Commercial vehicles and Buses; located at Five different Plants across India.

Earlier he was Head - Mfg Operations Passenger Car Business Unit, responsible for the complete activity of Passenger car business, including JLR India, from Operations point of view, taking care of Manufacturing, Plant Quality, Material Management, Human Resources, etc at multiple manufacturing locations across India.

Before joining Tata Motors, he was working as a Plant Head, New Holland FIAT India Ltd for 15 years. During this assignment, he was responsible for the complete plant operations for two plants namely Tractor Assembly and Axle Assembly Plant.

Mr. Sinha’s 34 years of work experience covers the wide range of functions such as Manufacturing, Manufacturing Engineering, Procurement, Quality, New Product launches, Strategic planning and Team Management. He has sound experience and knowledge of setting up a green field project covering equipment planning, optimization of investment, and streamlining the Quality systems and Processes.

Mr. Sinha is also a certified Six Sigma Champion from ASQ.

He is on the Board of Directors for Fiat India Automotive Pvt Ltd.

Hobbies: Recently developed interest in Golf and enjoys reading and music.

Colin McCarthy is Head of Warranty Management Europe and Head of Supplier Quality Management Europe at Astemo. With more than 15 years of experience across automotive operations, supplier quality, and warranty management, he brings a cross-functional perspective spanning the full quality lifecycle—from suppliers and manufacturing to field performance and customer experience.

Throughout his career, Colin has led the development of standardized warranty management systems, harmonized complaint and field-failure analysis processes, and strengthened quality governance across European and global organizations. Today, he drives warranty governance and supplier quality across a European manufacturing network. His focus is on connecting suppliers, plants, engineering and aftersales through one common quality language—enabling consistent decisions and turning warranty insights into measurable improvements in product quality, cost, performance, and customer satisfaction.

Vasco Mantellini is a Customer Quality Manager at Nexteer Automotive with more than 20 years of experience in the automotive industry across OEM and Tier 1 environments. He currently leads Customer Quality activities across the EMEA region, overseeing warranty management, customer satisfaction, escalation management, and field performance improvement initiatives.
Throughout his career, Vasco has held leadership positions in Customer Quality, engineering, program management, and business operations. His expertise combines deep knowledge of warranty and customer quality processes with a strong focus on performance improvement, customer relationship management, and international team leadership.
Before joining Nexteer, he worked in engineering and product development roles within major automotive organizations, contributing to the development and launch of global vehicle programs. Vasco holds a Master’s Degree in Aerospace Engineering and an MBA, combining technical expertise with business leadership and a passion for continuous improvement.

Prof. Dr. Wolfram Sopha, born in 1968, has taught in the course of automotive management at the School of Economics and Environment in Geislingen / Germany since 2010. Before that he held various positions in the fields of logistics, IT and Sales at Adam Opel AG and GME for about 15 years. In his last position, he worked as Business Development Manager in GM’s international department IPC (International Product Center) in Rüsselsheim where he coordinated various export markets in the Middle East and Asia. In the academic field his special interest belongs to international management within the automotive industry. He teaches in the Bachelor and Master program. Furthermore he is Guest Professor at different Universities: UVIC Barcelona Spain, Babeș-Bolyai Univ, Cluj Romania, ICO NIDA Bangkok Thailand, VGU Saigon Vietnam, UIBE Beijing China.

He publishes as co-author in current automotive textbooks, participates in different EU-funded research projects, and, together with student teams, leads small consultant projects for OEMs like Audi, Mercedes, Skoda, KIA Motors Europe, MHP and others. Research Projects with students are focused on topics like Market Entry Strategies, Innovative Mobility Concepts, Value Added Services, Future Automotive Retail Concepts, Online Retail, Internet Sales, AI, Agent System.

He studied Wirtschaftsingenieurwesen (Business Administration and Economics in combination with Systems and Mechanical Engineering) at the Technological University Berlin and got his doctoral degree at the European Business School (EBS) in Östrich-Winkel on the subject: „Analysis and Figuration of Business Processes in coherence with the Introduction of Standard Software“.

Emiliano is Global Vice President of the Warranty and Repair Efficiency Value Stream at MSX International. He is responsible for delivering greater efficiency and control of remote and onsite warranty and repair processes to our clients.

Emiliano has worked in roles within MSX for 16 years, including his most recent position as Vice President Business Solutions Europe, which involved improving the alignment of sales and operations with digitally enabled solutions, ensuring an efficient and effective launch of new projects. Emiliano joined MSX in 2001 and brings almost 20 years of automotive experience working for leading OEMs including Ford and General Motors.

Pasquale Aloi serves as the Global Solutions Director for Warranty at MSX International. He manages the day-to-day warranty offering for MSX driving warranty solutions to a new level of excellence. Combined with a deep passion for the mobility industry, Pasquale has a strong interest in data analytics that leverages to identify opportunities for improvement. Pasquale be reached at paloi@msxi.com.

Wayne brings more than 25 years of experience in the automotive industry, guiding global manufacturers in the design and delivery of strategically aligned product safety solutions.

Prior to joining Sedgwick, Wayne served as Head of Sales and Operations at ALLDATA, where he focused on OEM solutions for dealerships, the collision industry, and the aftermarket sector and the collision industry., driving operational performance and commercial growth across complex global markets.

Wayne studied at Regis University in Denver, Colorado and Vanderbilt’s Owen School of Management in Nashville, Tennessee. He is a licensed airframe and power plant technician, and an active member of the Society of Consumer Affairs Professionals (SOCAP) and the Specialty Equipment Manufacturers Association (SEMA.)