FORD CREDIT EUROPE
Thoroughly enjoyable conference relevant to my role. Well organised and executed.
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› Create your account nowWelcome to ENG's 5th Annual Automotive Warranty Management USA Summit
Speaker panel
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Kannan Virdhagiri
Regional DirectorTAVANT
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Karen Hansen
Global Warranty Operations Strategic Initiatives ManagerFORD MOTOR COMPANY
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Bill Cahalane
Manager Auto MediationAMERICAN HONDA MOTOR
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Paul Rogers
Senior Manager, WarrantyNISSAN GROUP OF NORTH AMERICA
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Krystle Modina
Global Warranty and Data Analytics Manager Global Ride ControlDRIV
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Richard Hart
Department Head, WarrantiesBMW OF NORTH AMERICA
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Thomas Calloway
Former VP Customer CareAUTONATION
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Chris Sutton
VP Automotive RetailJ.D. POWER
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Ed Roberts
Chief Operations OfficerBOZARD FORD LINCOLN
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Steve Brazill
Instructor | AcademyNATIONAL AUTOMOTIVE DEALERS ASSOCIATION
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Bob Shih
Senior Group Manager, WarrantyHYUNDAI MOTOR AMERICA
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Chris Wolf
Warranty Field ManagerVOLKSWAGEN GROUP OF AMERICA
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Renee Stephens
Vice President AutomotiveWE PREDICT
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Gary Serbousek
Product ManagerMIZE
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Jim Moloney
VP Aftersales Business CenterNAVISTAR
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Roshan Pinto
VP, Manufacturing and RetailTAVANT
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Mike Roberts
PresidentMR INSIGHTS
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Brian Martensen
Sr. Program Manager – Quality Products & ServicesAIAG
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Brennan Reiter
Director of Business DevelopementWPI
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Nandit Soparkar
PresidentUBIQUITI
27-28 October 2020, Online Event
Building a New Automotive Warranty Roadmap in the New Normal
OCT 27-28, 2020 (10am-4pm EST) - Digital Online Experience
Full Virtual Experience 2020
As Automakers are now faced with preparing and adapting to changes, we believe the need for the Automotive Warranty community to engage and innovate with each other is stronger than ever. ENG’s peer networking experience has been re-imagined in the era of social distancing, and we are pleased to announce for 2020 a fully livestreamed event that will deliver the same high quality content, roundtables and networking we are known for to best serve your new needs!
Key 2020 topics highlights this year:
- Lessons learnt from the global crisis
- Using FMEA to anticipate design and process failure to reduce warranty risks
- Curbing warranty costs outside of dealer repair costs
- Increasing Consumer Convenience & Customer Lifetime Value
- Developing 5-year Global Warranty Plans
- The impact of EV, Autonomous & modern tech on warranty
- Organizing a global warranty data analytics center of excellence
What makes this event different?
Engagement across the full automotive enterprise with topics specifically focused for: Passenger Car,
LCV, Truck, Construction and Pleasure Vehicle Brands, Tier Suppliers, Banks, Dealers and Extended Warranty and Vehicle Protection companies.
Who should attend?
The executives that will realize the greatest benefit through attendance are senior vice presidents, vice presidents, directors, managers and heads of:
- Warranty/Extended Warranty
- Aftersales/Aftermarket
- Parts Return
- Supplier Business
- Supplier Quality
- Service Contracts
- Engineering & Quality
- Data/Repair Management and Financial Analysis
- Customer Service & Satisfaction
- Risk Management
- Underwriting
- Sales & Marketing
- Fixed Operations
- Manufacturing Sites Quality
Testimonials
TATA MOTORS
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
MANN+HUMMEL GROUP
By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.
Kannan Virdhagiri
Regional DirectorTAVANT
Karen Hansen
Global Warranty Operations Strategic Initiatives ManagerFORD MOTOR COMPANY
Bill Cahalane
Manager Auto MediationAMERICAN HONDA MOTOR
Paul Rogers
Senior Manager, WarrantyNISSAN GROUP OF NORTH AMERICA
Krystle Modina
Global Warranty and Data Analytics Manager Global Ride ControlDRIV
Richard Hart
Department Head, WarrantiesBMW OF NORTH AMERICA
Thomas Calloway
Former VP Customer CareAUTONATION
Chris Sutton
VP Automotive RetailJ.D. POWER
Ed Roberts
Chief Operations OfficerBOZARD FORD LINCOLN
Steve Brazill
Instructor | AcademyNATIONAL AUTOMOTIVE DEALERS ASSOCIATION
Bob Shih
Senior Group Manager, WarrantyHYUNDAI MOTOR AMERICA
Chris Wolf
Warranty Field ManagerVOLKSWAGEN GROUP OF AMERICA
Renee Stephens
Vice President AutomotiveWE PREDICT
Gary Serbousek
Product ManagerMIZE
Jim Moloney
VP Aftersales Business CenterNAVISTAR
Roshan Pinto
VP, Manufacturing and RetailTAVANT
Mike Roberts
PresidentMR INSIGHTS
Brian Martensen
Sr. Program Manager – Quality Products & ServicesAIAG
Brennan Reiter
Director of Business DevelopementWPI
Nandit Soparkar
PresidentUBIQUITI
Gold Sponsorship
Our predictive analytics technology allows you to make smarter decisions today, by diving deep to extract long-term insights from your data. Take Deepview, our syndicated study of predictive automotive warranty frequency, which allows you to see where your claims rank today and where they’re headed, compared to your competitors’ products and components. It gives you the ability to predict the previously unpredictable. It prepares you for anything that’s coming. And it empowers you to meet tomorrow on your terms.
› Visit company websiteMize is a global Service Lifecycle Management company that provides a Cloud SaaS solution for durable goods manufacturers, including the auto industry, and their value chain. The company provides a Connected Customer Experience among OEMs and their end customers, dealer channels, service provider network, and suppliers, connecting and managing all service lifecycle interactions, extending across Warranty, Service Plans, Support, Service Delivery, Parts, and Returns. Mize solutions reduce service delivery costs, optimize service experiences, and maximize customer lifetime value. For more information, visit www.m-ize.com.
› Visit company websiteSilver Sponsorship
Tavant is a digital products and solutions company that provides impactful results to its customers across a wide range of industries such as Aftermarket, Lending and Media in North America, Europe, and Asia-Pacific.
Our enterprise warranty solution offered on the Salesforce Cloud, combines warranty solution expertise with industry best practices. Tavant has experience of over a decade – working with leading customers implementing world class warranty solutions, leveraging latest artificial intelligence techniques, to generate actionable insights.
› Visit company websiteDigital Online Event
ENG’s bespoke customized digital platform will deliver the same, high-quality content, workshops, roundtables and networking we are known for to best serve your new needs.
Digital
Online Event
United States
FORD CREDIT EUROPE
Manager New Markets
Thoroughly enjoyable conference relevant to my role. Well organised and executed.
TATA MOTORS
Head CRM Programs
Great event! Very well managed. I was able to interact with many like-minded colleagues across geographies and understand common issues and ways to tackle them.
MANN+HUMMEL GROUP
Global Warranty Specialist
By far the most interesting and relevant conference I have attended in recent years. An absolute must for warranty professionals from any part of the automotive warranty chain.
RENAULT TRUCKS
Vice President Retail Development
An ENG conference is a good opportunity to network and gain connections with other companies.
VOLKSWAGEN FINANCIAL SERVICES
CRM Manager
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the industry.
VOLKSWAGEN FINANCIAL SERVICES
CRM Manager
Thanks for organising this event. It offered numerous valuable insights and especially a great opportunity to network with experts from all over the insdustry
NISSAN
Senior Marketing Manager
I can see the passion and dedication of the E.N.G team came through in the excellent execution of the conference. Thank you!
TATA MOTORS FINANCE
CEO
This conference has provided huge learning on how different companies do their business across different regions.
RENAULT
General Manager Fleet Europe
The best place to keep up on the latest developments in Remarketing Business and to share views with experts & competitors.
SKODA AUTO
Coordinator Used Car Strategy
Very interesting platform to learn about industry trends, share ideas and improve your own process.
KIA MOTORS EUROPE
Specialist Fleet & Remarketing Sales
Very well-organized event from ENG with passionate speakers and exciting topics.
CNH INDUSTRIAL
EMEA Commercial Services Network Development Manager
Very interesting and business relevant topics. Great opportunity for benchmarking.
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Event rates (ex. VAT)
Regular price $750.50
Documentation Pack Only $511.28
* Please select if you are a service provider. E.N.G. has the authority to approve final ticket price category.
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Discounts
Discounts are not reimbursed for previously purchased tickets. Three or more people registering from the same company at the same time qualify for the group discount, but must register online at the same time. Prices include the conference documentation, lunches, refreshments, the networking dinner and service charge but exclude hotel accommodation. Applicable VAT will be charged.